Responsible for taking control of and resolving Complex Technical and Escalated customer issues. Documents and Simulates complex customer issues to find solutions and fixes to customer inquiries and problems & may dispatch additional service as necessary. Provide Technical support with Issue resolution via Phone/Chat/Email electronic medium. Identify, correct & advice on the operational issues in client computer systems. Able to work independently and efficiently to meet deadlines. Able to promptly answer & support related Phone calls, Chat & Emails. Self Motivated, Detail-oriented and organized. Experience with Hardware and Software issues. Proficient in Internet related applications such as Web Browsers & E-Mail clients.