Installing and configuring computer hardware operating systems 2007 , 2008, 2010 and applications; • Outlook 2007, 2010,2013 and 2016 Configuration and Troubleshooting . • Remedy and Tec-direct Ticketing Tools. • Maintain customer relationships • Maintain technical data reports • Manage time efficiently • Notice problems from a systemic perspective • Monitoring and maintaining computer systems and networks. • Work on Static IP and Dynamic IP configuration for the system. • Talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues. • Troubleshooting system and network problems and diagnosing and solving hardware or software faults. • Replacing parts as required. • Providing support, including procedural documentation and relevant reports. • Supporting the roll-out of new applications. • Setting up new users' accounts and profiles and dealing with password issues; • Responding within agreed time limits to call-outs. • Working continuously on a task until completion (or referral to third parties, if appropriate); • Prioritizing and managing many open cases at one time. • Rapidly establishing a good working relationship with customers and other professionals, such as software developers. • Testing and evaluating new technology.