I'm a Technical Support Engineer with 5+ years of experience providing phone, email and Chat support for customers across the globe for businesses of all sizes. Area of Expertise - Familiar Tools - I provide top quality support for various issue related to setting up internet connections, Antivirus, outlook issues, printers, Servers performance, email, Hardware and software and many more things in IT. I’m also a research oriented person who is always keen to learn the newest knowledge and trends in the global IT market. I am experiences with using Fresh Desk and eager to learn to use new tools that would get the work done well for you and your team.