Helping people get the best out of technology is my greatest resource. I provide exceptional technical support service on different SaaS and Enterprise solutions to clients and companies working with tools such as Zendesk, Kayako and Jira while meeting Service Level Agreements. To succeed, you must understand the needs of your clients and also add a touch of empathy. I embody the very essence of great support - knowledgeable, putting the needs of the client first and open to learning.