Working in the customer service industry often requires the use of specific software or equipment to help assist customers or keep track of information.
Outside of the usual Microsoft Office Suite, any aspiring customer service expert should be familiar with the specific computer skills to their job. For example, if you work in customer support, you’ll likely need to be familiar with Blazedesk or LiveChat.
That’s why having a foundation of technical skills is helpful for any aspiring customer service expert.