-Handles technical related issue with their internet connection such as slow browsing, connectivity and intermittent connectivity. -Assist customer with their email with issues such as unable to send and receive, setting up email client in outlook express, windows mail, mac, iphone and ipad. -Handles Basic security software issues. Also assist customer for installing the security software. -Handles Basic browser issues for Internet Explorer, Mozilla Firefox, Safari, Google Chrome -Handles technical related issue with Accounting Software -Assist customer with All software error message for Quickbooks. -Handles Accounting inquiries on how to use Quickbooks. -Handles Basic security software issues. Also assist customer for installing the security software. -Handles customer service issues such as refund, charges, account issues. -Fix programming software c++ .net framework and msxml issues -Navigation using Siebel and Salesforce. -Networking multiple computer -Remote access