Have more experience in ITES field, Precisely in Voice based TEchnical support and chat services. Earlier in my career has worked for AT&T Internet services as Technical support officer supporting and assisting users who have issues with connecting to internet for US customers. It is pure voice based support. Also have experience in Chat support assisting Global customers for Pre-sales service. Good experience in using MS Office tools, Data entry jobs, Voice based service and chat service. Have worked in many CRM tools like Siebel, Remedy, Unicenter Servicedesk and possess good knowledge on how to use them. Also have experience with SAP Security.