Provide client support and technical issue resolution via phone and other electronic medium. * Configuration of client's equipment to connect to the Internet via modem/DSL Router * Configure software to connect to Internet application servers. * Provide training to clients in the use of system and applications as related to Internet. * Obtain general understanding of OS and application operations related to company offered services. * Identify and correct or advise, on operational issues in client computer systems. * Perform creation of new accounts using company provide software tools.