- installing and configuring computer hardware operating systems and applications; -talking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues; -setting up new users' accounts and profiles and dealing with password issues; -prioritizing and managing many open cases at one time -rapidly establishing a good working relationship with customers and other professionals, e.g., software developers; -esting and evaluating new technology; -conducting electrical safety checks on computer equipment