• Computer Literate • Knowledge of how the internet and email operate • Able to Format and Upgrade the Operating System of Co5mputer • Web Development(Hypertext Mark-up Language) • Customer Care Specialist • Domestic and International Reservation • Technical Support • Knowledge on how to do the Recovery Creation in a notebook computer • Deals with the top call driver such as No Power, No Post, No Boot, PC Performance, Wireless Connectivity and Display Issue- Expertise in navigation of Windows 7, windows 8, windows 8.1 and windows 10 • providing a technical support in a phone based scenario • Proper endorsement to specific internal department and third party company • Providing instruction on how to set up the printer for first time installation • Determing causes of any hardware or software issue of the product and proper endorsement to specific department if possible • Deals with selling products such as printer parts, inks, paper and possible to encourage customer to upgrade their printer • Deals with billing, processing order, sales, and tracking orders of clients • Expertise in copying, scanning, printing and faxing features of a printer • Configuration and setting up printer limited to MAC OSX version 10.5 to 10.11, IPAD and Iphone • Knowledge of how Airprinting and Airdrop work • Basic navigation knowlegdge in Apple devices • Knowledge in setting up software for Window XP , Vista, 7, 8, 8.1 and windows 10 • Knowledge in installation, support and navigation of printer software in Android devices. • Application of Australian Consumer Law and New Zealand Consumer Gurantees Act in delievering Customer support and Technical solution to clients.