"Customer doesn't care how much you know until they know how much you care" - Damon Richards As a Technical Support I always believe that customers can feel your aura no matter how disappointed they are in their equipment/product. Aside from handling the calls and from listening very careful to their description to give the best resolution, I always make them feel that I can help them resolve their issues. Doing my very best in providing support, assistance and answer in every troubleshooting. Using all of my resources to understand more not just about the equipment or product but also to provide the best assistance whether it is via email, phone calls, chat, text and other remote methods. One of my best skills are: > Outstanding Communication Skills > Listening and Understanding > Doing an extra mile In this field of work I consider thinking the mind reading anticipatory service phrase from Steve Cokkinlas " If that was me, what would I want? " What would I want to hear? What would be the services that can make me happy? What would be the way I wanted to be treated?