Technical Support Service (5233997)

Programming & Development human computer interaction (hci)

Technical Support Service

$8/hr Starting at $60

Identifies, investigates, and resolves clients problems with computer software and hardware.
Fields support calls, chat, email, and/or other communication from users with inquiries regarding software programming, connectivity.
Consults with users to determine steps and procedures taken to identify and resolve the problem.
Applies knowledge of computer software, hardware, and procedures to solve problems.
Guides clients through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions.

$8/hr Ongoing

Identifies, investigates, and resolves clients problems with computer software and hardware.
Fields support calls, chat, email, and/or other communication from users with inquiries regarding software programming, connectivity.
Consults with users to determine steps and procedures taken to identify and resolve the problem.
Applies knowledge of computer software, hardware, and procedures to solve problems.
Guides clients through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions.

Chat SupportCommunication SkillsHuman Computer InteractionPhone SupportProcess DesignTechnical SupportTroubleshooting