Professional Technical Support Specialist with over 14.5 years of experience producing positive results and migrations within the IT industry and extensive AWS Cloud Platform experience, having Keen interest in latest cloud technologies such as Docker, Kubernetes, Big Data, Blockchain, Machine Learning. AREAS OF EXPERTISE • Extensive experience in providing Level-3 Technical Support on highly distributed Enterprise based Applications over the mail, chat, phone, screen sharing, webex etc., problem solving skills, good technical writing skills, able to sketch network and application flows diagrams and creating solution architectures. • Interacted with Customer's Application Owners, Service Managers, CTOs, 3rd Party Vendors, developers and different in-house support teams involved in software support chain for our customers. • Worked as a Technical Support Specialist, SME, Customer Success Associate in my previous jobs with companies like GFI, Evry, Verint and HCL and serving their client residing in Norway, Sweden, US and UK. • Well versed with ticketing systems and knowledgebase systems and updating them regularly and documenting help guides for the end users so that they can do the basics tasks on their own. • My home office is well defined on a separate floor in my house and is quite enough to perform my duties without any disturbances and it is fully equipped with a laptop, speakers, microphone, webcam and two internet connections from separate vendors for fail-over in case if needed. • I am a fast learner, very punctual and self-disciplined and also looking for a long term work from home opportunity.