Over 3 years of combined vast experience as a Customer Service Representative/Technical Support Representative through face to face interaction, email, chat and voice support, I was able to enhance my ability to provide excellent customer service on various aspects; helping over a million users in one of the most vibrant sectors in the world: USA, Canada, United Kingdom, Australia, Europe, Asia, Middle East. Logging support calls and emails to get customers the very best support they deserved, Troubleshooting and resolving incidents to make customers satisfied & well-informed, escalating serious issues when you can’t help personally, working to resolve on-going/recurring problems. Did all these through perseverance, hard work, working with less supervision, integrity and courage. As a growing individual looking to thrive in my chosen career, I am constantly eager to learn and develop. My success and my experience in serving customers for over 3 years has proven my desire to work with a multitude of people, with the goal of simply satisfying their needs. If someone were to ask me what my most valuable skill is, it would most definitely be my ability to connect with people on a unique level based on their personality and their individual requests.