• Provided technical support to foreign customers who have issues with their DELL computer. • Executed daily operations of answering calls when customers call in for a hardware computer problem. • Was instrumental in specific DELL desktop and portable computers. • Reviewed and completed programs to ensure that goals were met. • Ensured that programs were compatible with other programs already in use. • Applied knowledge of troubleshooting techniques in DELL computers. • Served as member for the outage team, including making plans and evaluations related to reliability of the agents. • Responded to written and telephone requests for customers who would ask for technical assistance regarding their computers.