Over 15 years of providing technical support for end-client systems, including troubleshooting, diagnosing, resolving, and providing specialized hardware, software, and network problem diagnosis and solutions.
I can provide excellent customer service and/or technical support to your clients or users. Able to learn new platforms/procedures quickly. Problem-solving is my business.
Professional skills:
-Customer service skills and experience working with users of all abilities and knowledge levels.
-Problem-solving, troubleshooting, and analytical skills.
-Ability to increase technical skills through daily troubleshooting and research, personal development, and guided training.
-Attention-to-detail and follow-up skills, customer
-focused and results-oriented attitude.
-Written and verbal communication skills and the ability to work in a team-based environment with the aptitude to function with independent discretion.
-Organizational and time management skills.
-Interpersonal skills to interact with various individuals with diverse backgrounds.
-Education and experience in WAN and LAN concepts, interfaces, protocols, and topologies.
-Solid understanding of the operations and functions of applications and end-point devices, including (but not limited to) PCs, printers, phones, and faxes.
-Fully bilingual in Spanish and English.