Worked as a trustworthy customer service agent, as an account manager, and a technical support representative for two US-based telecoms provider for three years in a call center environment. A multi-skilled experienced virtual assistant that has worked online since 2009 covering various tasks of being an article writer, researcher, lead generator, SEO specialist, Wordpress manager, social media manager, database and lead system encoder, agent schedule facilitator, and CMS administrator. Rendered services as a keen and design-conscious WordPress web developer for almost a year with experience in customizing themes using HTML, CSS, and PHP. JOB SKILLS SET: * Project Manager (utilizing Project Management Tools - Asana, Trello, and Basecamp) * Technical Support - troubleshooting and technical-know-how skill * Social Media Manager - social media promotion using social media platforms * CRM Expertise - Salesforce and Zendesk * Wordpress-based Website Design and Administration * Lead Generation * Keyword Research * Data Entry * MS Office Skills * MS Outlook