Experience working in a 24*7 support environment with Strong teamwork skills Providing customer with remote support regarding Communication Manager S87xx Media Server with ESS,G650 Gateways, Call management System (CMS), Modular Messaging and Witness/Verint Recording Solution Cisco VOIP Suite ( CUCM, Unity ,UnityExpress) performing MACD . Experience working on New User Setups for regular office users andCall Center Agents, Changes to Hunt groups, Hunt Pilots, Pickup Groups and Enabling and administering features like Call Park etc Extensive working experience in Avaya VOIP and TDM based Technologies and Associated Third party Applications Excellent Working Knowledge of Cisco VOIP Suite and Microsoft Lync 2010 Platform