Many years of experience in customer service A patient listener who fully focuses on speaker and understands variety of accents Good knowledge and abilities in written communication Highly organized and detail-oriented; Knack for understanding procedures and Logistics Have very good experience in Implementing Voice based and non-Voice based projects Strong Knowledge in implementing Projects and deriving quality standards Strong skills in time management, prioritizing tasks, and meeting deadlines Strong technical knowledge Have Trained Call centers on Process and Project Implementation Trained Team Leaders, Supervisors, Quality Personal, and agents to ensure smooth flow of process for voice/non-voice based projects. Implementation of new call center technologies in order to meet forecasted challenges with minimal impact to the operations Advanced Sales and Marketing Skills Selling Techniques Sale Closing Methodology Tele-Marketing Techniques and Methodology Effective customer service