following I worked in major technologies and troubleshoot and resolve technical issues, while maintaining a positive and professional demeanor at all times.
• Provide phone and online technical support to Office 365 & Microsoft 365 Business subscription customers
• Educate customers about features and services included in their subscription
• Exchange Online ■■■■■
• SharePoint & OneDrive for Business ■■■□□
• Microsoft Teams ■■■■■
• Azure Active Directory ■■■■■
• Azure Administrator Associate ■■■□□