1. As a team member managing over 1200 servers infrastructure includes OS/Application/Network support.2. Following ITIL Best practices to deliver the support in efficient way3. Monitoring infrastructure using various monitoring tools4. Providing remote support to UK/US customers (OS/Application/Network) Resourceful Network/System administrator with 7 years experience delivering exceptional support to leading organizations. Expertise in Systems/Network administration, security ,customer service,training and project management using ITIL best practices .