Customer Support:

Handle technical support cases via phone and email.

Assist customers with troubleshooting and resolving issues related to computer hardware and software.

Documentation and Communication:

Update the company website with tech tips and brief documents.

Prepare reference material for users by drafting operation instructions.

System Evaluation and Improvement:

Evaluate system potential by assessing compatibility of new programs with existing ones.

Review proposed changes and make recommendations to improve existing programs.

Testing and Maintenance:

Test computer components to maintain system functionality.

Conduct electrical safety checks on equipment.

Qualifications:

Strong problem-solving abilities.

Excellent customer service skills.

Technical proficiency in relevant hardware and software.

Ability to maintain client confidentiality.

Adaptability and willingness to learn new technologies.