Experienced IT management professional who excels in IP based Contact Center and project portfolio management, with 10+ years of expertise in IT Operations for Contact Center and complete life cycle management of IT projects from initiation and delivery. Notable problem solving and follow-through capabilities, which have been applied routinely to get tasks delivered on time and within scope. Demonstrated ability to manage, motivate and build cohesive teams to achieve results. Expertise includes risk analysis, project sizing and budget management. A focused and competitive individual, who ensures task completion through SMART analysis and skillful use of related tools, and makes a critical addition to any team’s success.