1. Possess excellent troubleshooting skills to identify and resolve customer issues efficiently. This involves analyzing problems, understanding the root cause, and implementing appropriate solutions.
2. 3 Years experience with Telecommunication tech support for prepaid and postpaid Cellphones
3. 2 Years experience with Account activation of hosted phone business system, VoIP, Virtual numbers and Internet services.
4. Strong computer skills and proficiency in MS Office. Experience in dialers such as Xlite and Batch dialer and CRM systems such as Citrix, GAA, Sugar and Freshdesk.
5. Excellent communication skills that result in positive interpersonal relationships
6. Effectively manage my time through careful planning and organization of work activities
7. Years of experience in business to customer and business to business sales and tech support.