malware expert, helpdesk, technical support expert, virus and spyware removal My core competency lies in handling escalated cases for virus and spyware removal and other Malware issues, fixing computer problems such as Windows updates, WGA issue, connectivity and Networking problems. Well advanced in using Windows Operating System (Windows XP, Vista, Windows 7, Windows Server 2003, 2008, SBS 2008, Exchange server 2007, Mac OS x and some Linux OS ).Very familiar in using remote desktop applications such as Teamviewer, LogMeIn, GotoAssist, showmypc and remote desktop. Knows how to use helpdesk software such as connectwise, zendesk.