Just because your office closes at 5PM, doesn’t mean your business does. You need to make sure that after-hours incidents can be resolved quickly. Every business desires to operate like a well-oiled machine and I have no doubt yours is not an exception to this. If you have to continually deal with slow-moving parts, breakdowns, or areas that start and stop, then you will not get all the work done that you need to get done. In the end, having a brilliant technical support team is not just a good business practice; rather, it is a genuine reflection of the company values and the people standing behind them. Support can be a selling point of the company. Many years of experience in the IT industry providing chat, email and phone support for many applications on the Microsoft Windows platform including Microsoft Office, hardware and a personal interest in Linux and Open Source for more than 20 years will definitely make me an asset to your support team. I also have some experience with Odoo, Latex, Libre Office, and many more