• Highly skilled in installing, repairing and troubleshooting computer hardware and peripherals• Well versed in installing windows, software, applications, antivirus and patches• Working knowledge of networking devices and printers• Profound understanding of technical manuals and schematics• Adept at repairing computer hardware including Windows-based PCs and Macintosh Apple platforms• Proven ability to manage multiple troubleshooting tasks simultaneously while maintaining the quality of results• Extensive experience in backup and image management software• Expert user of Microsoft Office Applications (Word, Excel, PowerPoint and Access)• Able to configure VPN and server/client side hardware and software• Proven record of managing time and priorities effectively• Ability to work without supervision• Committed to learn and relate technical concepts promptly• Knowledge of lotus notes troubleshooting and configu