• Successfully trained 70 employees to use Gmail, Calendar, MS Excel and MS Word • Cross-trained 12 new call center representatives. • Ensured customer satisfaction by providing online technical support. • Used object-oriented design/programming to design queueing system for customer services • Created and drove infrastructure migration strategy to begin transformation of Financial Systems from a legacy client-server workshop to a modern business-aligned operation built upon enterprise architecture best practices using Peoplesoft Enterprise. • Coordinated with systems partners to finalize designs and confirm requirements. • Provided daily support to ensure company staff had necessary tools to perform tasks efficiently. • Worked with clients to analyze computing and network needs and installed appropriate solutions within each organization's budget . • Provided documentation on start-up, shut down and first level troubleshooting of