-Served as Printer Fleet Manager in a managed print environment for a large corporation.-Performed user provisioning duties at a major financial institution (granting access to network resources in Active Directory, mainframe systems and various servers/applications).-Provided help desk and desktop support for PC users in many industries.-Created and executed test plans for various IT projects in a large corporate environment. -Installed and configured workstations, servers and printers in large corporate environments and educational institutions.-Developed documentation for end users. -Produced documents and Visio diagrams to enhance communications with other technical teams. -Repaired printers and plotters at various eastern Iowa locations. -Served as product expert for Exchange 5.5 and Exchange 2000 e-mail system and other related messaging servers.