I am a highly skilled Information Resources professional and have the following skills to offer: • Strong project management experience with the ability to plan, organize, develop, and complete jobs with thorough follow-through; • 5 years professional experience in computer and technical support, and over 15 years’ experience in writing technical documents; • Experienced in the development of entertaining and engaging technical training materials for classroom and web setting; • Published writer and trained, experienced voice personality with exceptional communication skills; • Significant editing, analysis, and critical review experience; • Skilled in assessing need and developing objectives, and materials based on need and skill levels; • Knowledge of Learning Management and Learning Management systems; • Experienced teacher who believes in empowering the student; • Expert skills in advanced functions of Microsoft OS and MS Office Suite software including Excel, Word, and PowerPoint; • Proficient in Adobe applications including Dreamweaver, Acrobat Pro, Captivate, Photoshop, LiveCycle; • Educated in layout design and desktop publishing applications including QuarkXPress and PageMaker; • Graduate with Academic Honors, Associates of Science; Graduate Bachelors of Science; • HTML4, HTML5, Visual Basic, and SQL language skills; • Highly developed critical problem solving and analytical skills, deductive and inductive reasoning; • Understands and incorporates accessibility laws and standards into work product; • Multitasking skills with the ability to organize and prioritize making adjustments as necessary; • Highly adaptable to shifting priorities with strong work ethic; • Self-motivated with a Project Oriented personality; • Considers customer service and client satisfaction as extremely important to the Agency Mission; • Trained, experienced, and takes seriously the handling of highly confidential material;