PROFESSIONAL SUMMARY
I have 11.8 years of experience. My experience includes:
Technical writing
- Implementing Darwin Information Typing Architecture (DITA)
- DITAVAL filters
- New elements
- Variables
- Templates
- Conref (single reference files)
- Implementing Google Analytics for help pages
- Creating graphics
- Creating interactive walkthroughs using WalkMe
- Documenting and testing REST APIs (Swagger UI, Redocly, Stoplight, ApiCurio, Postman)
- Creating content from scratch
- Migrating legacy documentation to new standards
- Interacting with SMEs, clients, and project managers
Technical knowledge
- Installing and configuring Development Environments
- Deploying builds
- Performing testing activities (Examples: Functional testing, Usability testing, and Beta testing)
- Understanding features technically and writing test cases
- Writing code samples
SKILLS SUMMARY
Authoring Tools
MS Word, Adobe FrameMaker, XMetaL, Epic Editor, Adobe RoboHelp, Confluence
Framework
Darwin Information Typing Architecture (DITA)
Version Control
Tortoise SVN, GitHub
BUG or Issue Tracking
Jira, CDET (Cisco), Clarify
Graphic or Image Editing Tools
Paint Shop Pro, MS Visio, SnagIT, CorelDraw, Greenshot
Software Development Methodologies
Waterfall, Agile
Video Creation
Adobe Captivate, ShareX, Clipchamp, WalkMe
CMS
Documentum, Kcurve, Vasont, Astoria, Daisy
Programming Languages
Python, YAML, C++, JAVA
Operating Systems
Windows, Linux
API Testing
Postman
Responsibilities:
- Create, update, and maintain end-user documents such as User Guides, Administrator Guides, Installation Guides, Upgrade Guides, Configuration Guides, and other user-centric documents.
- Understand interdependencies of different software modules, database table dependencies, and end-to-end working of the product features by collaborating with the Requirements team, Quality Assurance team, and Development team for authoring of content.
- Perform product training and knowledge-sharing sessions for new members of the documentation team and requirements team.
- Perform Usability testing to get a better knowledge of the product and suggest improvements.
- Mentor and guide new documentation team members on product knowledge, authoring styles, and authoring tool knowledge.
- Publish online and print media help for the assigned software features in the product.
- Perform peer reviews of the documents for the correctness of functionality from a Subject Matter Expert (SME) point of view and adherence to documentation standards.
- Estimate and plan documentation for each release cycle and assign and keep track of work for junior team members.
- Troubleshoot issues with the authoring tool and technology.
- Work with the Remote teams, Development teams, and Quality Assurance teams for collecting, tracking, and reviewing information documented in release specifications.
- Follow up with the team, SMEs, and clients to ensure that the project is on track.
- Manage a team of 4-5 technical writers.