I specialize in transforming complex technical information into user-friendly documentation. 

I enjoy the challenge of learning a new application running it through it paces while creating user friendly documentation. 

My career has taken me through several roles that inform my documentation process – IT trainer, Business Analyst, UAT lead, System administrator, Helpdesk – these experiences help me to create thorough documentation that anticipates the needs of the client and user. 

I will help you to: -

 • Support learners by creating engaging, concise documentation - User/reference guides, workbooks, manuals, SOPs, FAQs and eBooks. 

 • Secure user engagement through training, documentation, communications etc.

 • Conduct a review or test of your application to identify any gaps in your documentation/processes. 

Have a new project? Let's schedule a brief call to discuss how I can meet your specific project requirements