I specialize in transforming complex technical information into user-friendly documentation.
I enjoy the challenge of learning a new application running it through it paces while creating user friendly documentation.
My career has taken me through several roles that inform my documentation process – IT trainer, Business Analyst, UAT lead, System administrator, Helpdesk – these experiences help me to create thorough documentation that anticipates the needs of the client and user.
I will help you to: -
• Support learners by creating engaging, concise documentation - User/reference guides, workbooks, manuals, SOPs, FAQs and eBooks.
• Secure user engagement through training, documentation, communications etc.
• Conduct a review or test of your application to identify any gaps in your documentation/processes.
Have a new project? Let's schedule a brief call to discuss how I can meet your specific project requirements