I have conducted maintenance, support and reporting assignments, participated in small projects of investigation and development of new support options in the last companies that I have been worked. In first, I helped in the scrub of the data to analyze the results to perform a support plan, developing myself in different areas to accomplish this projection. I got an A+ Hardware / Software certification, and a specialization in laser printers also to provide the proper support that was projected, following the general standards. Also in other positions I got the knowledge for the account maintenance of specific customers; getting at the same time the incomes or results required for the company. Also I was focused in the customer service importance for the collection of assets, providing the best assistance for the customers that have a delay in their payments; solving different type of past due situations, and providing options as extensions and transfers to the proper departments that