These past 15 years, I have worked as a technical manager, trainer and writer in corporate environments throughout Canada, the US, the UK, France, Morocco, China, Australia and South East Asia. I understand the impact of culture on communication and adapt instruction and management style to ensure understanding and enhance efficiency. With 12 years experience in Technical Documentation, I am very adept at simplifying concepts, providing easy to use manuals and helping reduce the interventions of Technical Support team with customers.