Throught my career I have been extensively involved in developing business presentations,training courses, published methodologies and knowledge collateral for Global technology organizations. I have developed numerous on-line and hard copy procedural and operations manuals as well as many other reference sources.
I have done Technical Writing and review for web-based methodologies and other technical articles.
Courses developed:
- Wang OFFICE for end users
- Microsoft Word for end users
- SoftSwitch Administration for technology professionals
- DNS Administration for technology professionals
- Administration Request Application (ARA) for Lotus Notes Administrators
Technical Documentation Developed:
- SoftSwitch Administrators Guide
- Lotus Notes Administrators Guide
- Web Hosting Policies
- Firmwide Notes Network Operations Reference Binder
- DNS Reporter
- On-line Help Documentation
- Central Internet Request Application On-Line Help Documentation
- Call Tra