With over 25 years of instructional design experience, I am an instructional design professional who can design and develop instructor-led training, eLearning, and blended solutions. I have developed training for sales, customer service, marketing, retail and operations professionals in the areas of management and staff development, sales and customer service skills, customer relationship management systems (CRM), software training, product knowledge and new hire orientation.I have worked with global organizations and small businesses. No project is too large or too small. I have worked on high profiles projects and have the ability to interact with senior leadership and content experts to develop specifications for course content.I work with my clients to analyze the need and determine the most effective method to develop and deliver the training to ensure that the final outcome of the training meets the goals of the organization.I give all my clients my undivided attention and am ded