· Creates and organizes all forms of documentation, support, and training materials· Delivers technical and product training to employees and customers· “Go To” person to understand software in order to solve problems for users· Develops curricula, classroom and self-paced courseware, technical support guides, manuals, presentations, and reports with Product Development and Training Specialists· Established learning management system web portal· Provides customer care and technical support at client sites and within help centers· Tests software releases· Manages web conferencing software training and support· Creative and unique perspective in communicating, serving customers and devising solutions