I have 2 years experience using a company's branding rules to generate implementation and training resources for tech startups across the US, including developing all the help articles necessary for a tech startup based out of Raleigh, NC. I have worked with uploading content to Zendesk and Freshdesk. I have experience incorporating screenshots and other visuals to ensure that customers of all backgrounds and ability are supported, as well as creating mini video resources for instructional and informative purposes. Additionally, I spent the 7+ years prior to that designing instructional resources and editing and proofreading the written work of K-12 students, as well as breaking apart and pacing the learning objectives for students with a variety of disabilities in a public school setting.