Manage technical documentation department at fast-paced software company. Department also encompasses usability testing, software quality assurance, and customer support.Wrote and developed online help system for web-based software using MadCap Flare, which is the quickly overtaking RoboHelp as the most popular HAT (help authoring tool).Wrote and edited technical and user manuals for Robotic Pharmaceutical System. Developed style guide for IBM.com PC Support website. Developed curriculi to teach technical writing to IBM content authors, to teach technical writing to NC State engineering students, and to teach technical concepts to Be Free customers and employees. Teach technical writing courses at NC State University. Edit and provide feedback on hundreds of documents each semester. Edit nearly a hundred engineering student resumes and cover letters each semester at NC State University. I am a hard-working, talented technical writer, video editing specialist, and trainer who can e