Jira Administration: Expertise in configuring and managing Jira projects, workflows, custom fields, screens, permissions, and notifications. Proficient in setting up Jira Service Management (ITSM) workflows, automating tasks using ScriptRunner, and integrating Jira with external tools and APIs.
DevOps Support: Strong background in cloud technologies (AWS, Kubernetes), CI/CD pipelines, Docker, GitLab CI, and managing infrastructure as code (IaC) with Terraform and Ansible. Experience in system monitoring and alerting using tools like Prometheus, Grafana, and Splunk.
Android Application Design: Hands-on experience in Android development using Xamarin and native Android frameworks, with expertise in designing responsive UI and integrating RESTful APIs.
Automation with JavaScript: Skilled in automating processes with JavaScript and Node.js, including building web scrapers, automating repetitive tasks, and integrating third-party APIs.
Agile Methodologies: Strong knowledge of Scrum and Kanban frameworks, including sprint management, backlog grooming, and conducting regular standups, retrospectives, and sprint planning sessions.
EasyBI & Reporting: Proficient in using EasyBI for Jira reporting, building interactive dashboards, complex JQL queries, and custom reports to extract actionable insights.
Troubleshooting & Support: Experience in providing L3 support for incidents, issues, and configurations, troubleshooting Jira, DevOps pipelines, and Android app issues.
Cloud Services: Skilled in AWS (IAM, EC2, CloudWatch), Kubernetes (including Minikube setup and EKS), and Helm charts for managing containerized applications.