Some of qualifications and skills are as below.

• Excellent communication skills (with consumers, clients and suppliers); Experience in customer support / problem solving business processes.

• Bachelor’s degree in Computer Science with a double major on System forensics/BPO and a total of 8+ years’ experience in NOC Center, Helpdesk and Technical Support Roles.

• Strong understanding of IT systems fundamentals and system management tasks.

• Ability to handle multiple concurrent issues and remain calm under high pressure situations.

• Knowledge of network troubleshooting, trace routes, pings, website and API performance tracking.

• Solid Microsoft Office (Word, Excel and PowerPoint) skills including office 365 admin duties

• Good MySQL knowledge.

• Experience monitoring an enterprise infrastructure via various tools and open proper tickets with the appropriate information for a quick resolution.

• Ability to quickly and efficiently address customer needs by providing solutions to customer issues or escalating to another support group when necessary.

• Working knowledge of TCP/IP, HTTP/HTTPS and internet protocols.

• Ability to translate a complex problem into a simpler language for the customer and vice versa.

• Experience using – Nagios, Tableau, Uptime monitoring, CRM tools such as salesforce zendesk  Kaseya Live connect and bug management system such as Jira and Rally

• Experience providing support for Websites, Mobile Devices and SaaS tools

• I am a fast learner with a demonstrated ability to quickly learn technology and understand unique system requirements