I have 14+ years of experience working on multinational companies in different positions in areas such as Operational, Information Technology, Service Desk and Tourism industry, Resource & Capacity Management reporting, team supervisor. Working with international teams (Brazil, India, England, EUA, Canada) in all different roles. I gained knowledge querying SQL/Access databases, HR applications (Peoplesoft), capacity planning tools (internal HUBs/Hyperion, QMF, DataStage/SQL/Excel VBA). Over the years I developed and applied analytical skills, and capable of analyzing reports and the steps to automate them if possible.