We offer you 24/7 support on multiple Service Level Agreements. Contract SLA 2 hours on site Some of the smart hands examples are: Crash car setup, communicating the errors and carrying out simple tasks Login in to the equipment and assessing the alarm history Resetting card on the ADMs Providing alternative means of remote connections so that equipment could be reached remotely Checking physical connections Resetting of the equipment Exchanging matrix and transmission cards, changing hard drives, memory, RAM memory, motherboard, CPU Reporting of actions taken and ticket logs Carrie out tests OTDR, OSA, Ethernet,… Cleaning and scoping the optical connections