Telemarketing or call center (5031778)

Writing & Translation Copywriting & Advertising Copy

Telemarketing or call center

$10/hr Starting at $25

Answering phones from customers professionally and responding to customer inquiries and complaints.
Researching required information using available resources.
Handling and resolving customer complaints regarding product sales to customer service problems.
Providing customers with the organization’s service and product information.
Processing forms, orders, and applications requested by the customers.
Identifying, escalating priority issues, and reporting to the high-level management.
Routing inbound calls to the appropriate resources.
Following up on complicated customer calls where required.
Completing call notes and call reports as necessary and updating them in the CRM.
Obtaining and evaluating all relevant data to handle complaints and inquiries.
Recording details of comments, inquiries, complaints, and actions taken.
Managing administration, communicating, and coordinating with internal departments.
Cold calling people using a given phone directory to sell products or solicit donations
Answering incoming calls from prospective customers
Using scripts to provide information about product’s features, prices, etc. and present their benefits

$10/hr Ongoing

Answering phones from customers professionally and responding to customer inquiries and complaints.
Researching required information using available resources.
Handling and resolving customer complaints regarding product sales to customer service problems.
Providing customers with the organization’s service and product information.
Processing forms, orders, and applications requested by the customers.
Identifying, escalating priority issues, and reporting to the high-level management.
Routing inbound calls to the appropriate resources.
Following up on complicated customer calls where required.
Completing call notes and call reports as necessary and updating them in the CRM.
Obtaining and evaluating all relevant data to handle complaints and inquiries.
Recording details of comments, inquiries, complaints, and actions taken.
Managing administration, communicating, and coordinating with internal departments.
Cold calling people using a given phone directory to sell products or solicit donations
Answering incoming calls from prospective customers
Using scripts to provide information about product’s features, prices, etc. and present their benefits

Call CenterData ManagementDirect Mail PiecesLanguageSalesTelemarketTelemarketing