I have 6 years of experience in sales and customer service in the fields of banking, e-publishing and IT. I also posses very good knowledge about eCommerce, digital marketing and affiliate marketting. I'm an expert in business email handling, negotiations, sales (up-sell and cross-sell), customer service and managing client escalations. I've consistently been a top performer in all the organisations I've worked for. Ability to manage multiple simultaneous tasks: to balance competing priorities and respond quickly to changes and business needs. Skills include: Microsoft Office (Word, Excel and Power Point).