I have an overall experience of 3 Yeas in a BPO domain out of which for initial 1 years I had dialed for outbound sales Company :- Australian, USA, UK I have worked for Medical's Agencies, scheduling meetings and setting appointments with Doctors. I have also resolved customer issues and concerns and are treated in a respectful and professional manner. I like speaking with people and I think they like my"Positive" attitude. Job responsibilities: 1. Deadline adherence for all tasks (including resolving K/o within the published Quality Standards ) 2. Plan resources to ensure optimum capacity utilization. 3. Training of Agents on new updates. 4. Reporting & Analysis of Productivity, Quality & Test Scores. 5. Rewarded as the best performer and received Client Appreciation several times in this tenure CLIENT - UK , US , AUSTRALIA Job responsibilities: 1. Cold Calling 2. Tele sales - Achieving targets 3. Training of Agents on new updates.