• Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times.• Have a developed rapport with the customer base, greet by/use name, have knowledge of account ownership, be responsive and timely with correspondence and problem resolution, and display a caring attitude.• Act with confidence by answering or finding the answers to customer questions and finding solutions to customer issues.• Follow the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times. Above 6 years’ successful experience in BPO and Outsourcing industryExcellent communication skills.Standout performer throughout the careerExcellent working knowledge using Internet applications and regular office applications such as Ms Word, Ms ExcelExcellent business analysis skills including but not limited to:1.Business intel