I HAVE OVER 6 YRS. CUSTOMER SERVICE EXPERIENCE.I ALSO HAVE OVER 3 YRS TELEMARKETING/TELESALES EXPERIENCE.I RECIEVED 7 CUSTOMER SERVICE ACHIEVEMENT AWARDS FOR GOING ABOVE AND BEYOND EXCELLENT CUSTOMER SERVICE. High-energy, results-oriented professional with over ten years of supervisory, sales, and customer service experience. Proven ability to motivate employees to achieve optimum performance levels. Fast-track promoted at Kohl's Corporate Headquarters based on leadership qualities, strategic thinking, and astute relationship management skills. Designed and implemented employee development program that reduced customer complaints on call center staff by over 90% within a year. Skilled in MS Word, Excel, PowerPoint, Access, CRM, and CICSP1 retail tracking software.