Goggle DrVoIP for complete capabilities statement and resume. We Design, Deploy VoIP Phone system with an emphasis on Contact Centers and Call Centers. Favor multiple location deployments over MPLS using ShoreTel or CISCO components. Able to implement Call Recording Solutions and other CRM integrations for the "screen pop" component. 30+ years of experience in the design, implementation, operation and optimization of telephone systems for small to large scale, geographically distributed enterprises. Working exclusively in VoIP since 98! Hold CISCO CCNP/DP, CCVP and ShoreTel VOIP Engineering certifications. I specialize in Call Center Deployments! Can provide remote configuration support and distance training solutions.