• Effectively designed, planned and implemented a software solution which allowed for tracking of technical support requests and documentation via a Web-Based searchable knowledge base. • Telephony: Designed an Integrated voice over IP (VOIP) to reduce phone bills between offices around the world. Equipment paid for itself in six weeks, and introduced a monthly savings of $60K. • Designed, planned and implemented a CTI IVR system for Dar es Salaam International Airport. • Manage project planning and implementation activities. Oversee project teams involved in providing infrastructure solutions in support of mission-critical environments for global accounts throughout eight countries (Ivory Coast, Gabon, Cameron, Congo, France, UK and USA). Supervise project managers, infrastructure architects, and engineers involved in $800,000 to $3,000,000 engagements. Interact internally with sales teams, district managers, and practice managers. Communicate externa